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Return & Refund Policy

Flessive Store – Policies

1. Return & Refund Policy

At Flessive Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

  • Returns must be requested within 7 days of receiving the product.

  • Products must be unused, unopened, and in original packaging.

  • Used or damaged items caused by customer handling are not eligible for return.

  • Refunds will be processed after product inspection and approval.

  • Shipping charges are non-refundable unless the product is defective or wrong item is delivered.

  • Refunds will be issued through the original payment method within 5–10 business days after approval.

2. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

  • We collect basic information such as name, address, phone number, and email for order processing.

  • Your data is used only for order fulfillment, customer support, and improving our services.

  • We do not sell, rent, or share your personal information with third parties without consent.

  • All payment transactions are processed through secure and encrypted payment gateways.

  • We take appropriate security measures to protect your data from unauthorized access.

3. Disclaimer

All products and information provided on Flessive Store are for general use only.

  • Product results may vary from person to person depending on usage and skin/hair type.

  • We do not guarantee identical results for every customer.

  • Content on this website is not intended as medical advice.

  • Customers should read product instructions carefully before use.

  • Flessive Store is not responsible for any misuse of products.

4. Shipping Policy

  • Orders are processed within 24–48 hours.

  • Delivery time in Saudi Arabia is usually 2–5 business days.

  • Tracking details are provided after dispatch.

  • Delays may occur due to courier or customs issues.

5. Terms of Service

By using our website, you agree to the following terms:

  • You confirm that all information provided during checkout is accurate.

  • We reserve the right to cancel any order in case of fraud or incorrect details.

  • Prices and product availability may change without prior notice.

  • We reserve the right to update these policies at any time.

Contact Us

For any questions or support, please contact our customer service team through the contact page on www.flessive.store.